Refund policy
Because every product is made to order and 3D printed fresh just for you, all sales are final. We don't accept returns — but we absolutely want you to love what you receive, and we'll always make things right if something goes wrong.
When We'll Exchange
We offer exchanges in the following situations:
- Your item arrived damaged or defective
- You received the wrong item
To request an exchange, email us at kumalabsco@gmail.com within 7 days of delivery with your order number and a clear photo showing the issue. No need to ship anything back — a photo is all we need to get started.
What You'll Receive
Approved exchanges will be fulfilled as a replacement of the same item, reprinted and shipped to you.
Shipping Costs
Exchange shipping is handled on a case-by-case basis. If the issue was our fault (defective print, wrong item), we've got the shipping covered. For other situations, we'll discuss the best solution with you directly.
Refunds
We don't offer refunds as a general policy. However, if your order was never delivered and tracking confirms it's lost, please reach out and we'll work with you to find a resolution.
Questions?
We're a small team and we genuinely care about every order. If something doesn't feel right, just reach out — we'll figure it out together.
📧 kumalabsco@gmail.com
📱 @kuma.labs.co on Instagram & TikTok