Privacy Policy

Privacy Policy

Last updated: June 2026

At Kuma Labs Co., your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep it safe. We operate in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Who We Are

Kuma Labs Co. is a Canadian 3D printed lifestyle brand based in Canada, operated by Ting Hsiung (sole proprietorship). You can reach us at kumalabsco@gmail.com.

What Information We Collect

When you place an order or browse our store, we may collect:

  • Contact information — name, email address, phone number
  • Shipping information — mailing address
  • Payment information — processed securely by Shopify Payments; we never store your full card details
  • Order history — what you've purchased and when
  • Device & browsing data — IP address, browser type, pages visited (via cookies)

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Improve our store and product offerings
  • Send occasional marketing emails (only if you've opted in)

We do not sell your personal information to third parties. Ever.

Cookies

Our store uses cookies to keep things running smoothly — things like remembering your cart and understanding how visitors use the site. You can adjust cookie preferences in your browser settings at any time.

Third-Party Services

We use Shopify to power our store. Shopify may collect certain data as part of operating our platform. You can review Shopify's privacy policy at shopify.com/legal/privacy. We may also use tools like Google Analytics to understand site traffic.

Data Retention

We retain your order and account information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Your Rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at kumalabsco@gmail.com.

Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date at the top.

Questions?

We're always happy to chat. Reach out at kumalabsco@gmail.com or find us at @kuma.labs.co on Instagram and TikTok.